Want to learn a really easy-to-implement hack that’ll help you improve business productivity and save you hours of work in your online store each week?
Having contact details on your eCommerce website that are easily accessible for your customers is crucial to building trust right?
We all know how much safer we feel buying from a brand that we can contact directly by email, and a phone number is even better.
It means that if we have a question once we purchase a product or a problem, we know we can reach out and get in touch for assistance.
BUT, once your customers have your phone number it’s easy for them to call you with all sorts of simple questions that can easily be found on your FAQ page (if you have one!).
Even answering simple emails daily takes time, time you could be spending doing way more important things.
Find out this one easy trick guaranteed to improve business productivity
As a business owner it’s really easy to get bogged down with the day to day running of your business, so if you want more time to work ON your business to scale, you’re going to need to preserve your time as much as possible for the big tasks. That means: improving business productivity.
Add your most common FAQ’s to your Contact Us page
One easy way you can improve business productivity and save yourself heaps of time is to have a short FAQ at the top of your Contact Us page.
This forces customers to read through those FAQ’s before they get your contact details, smart huh?
I’d recommend you include some of the following questions if they’re relevant for your business:
1. When will my order be shipped?
2. Can I use a PO Box for delivery?
3. Can I have my order shipped express?
4. Can I pick up from your warehouse?
5. My parcel hasn’t arrived yet?
6. An item I need is out of stock?
And if you’re smart, you’ll keep track of any other annoying little questions people ring you up or email asking and add these too.
Keep your answers short and sweet so it’s not too much to read.
After your FAQs you could say something like:
I have read the FAQs and still have a question…..
Add in your contact details and that’s it!
I’d love to know if you do this and find it helps you improve business productivity! It won’t take long to implement and could save you heaps of time.
Book Your Free Coaching Session
Are you an ambitious eCommerce business owner looking for some help to accelerate your business growth?
If so, I’d love to invite you to book a free coaching session with us.
The right mix of activities to generate traffic to each individual website is never the same for each business, but we have a solid process for working out what the right mix is for you.
