Need to connect Facebook to Shopify? Or reconnect it, if the ‘new Facebook app’ is not working properly?
Recently, quite a few Shopify store owners have recently been struggling with issues like:
- Not being able to tag their products on Instagram, or
- Errors saying they don’t have a Business Manager or Facebook page or Insta profile when they do, or
- Facebook Shop saying it’s connected to a personal account instead of a Business Manager, or
- The Facebook App becoming disconnected from their Shopify store.
It appears that Shopify have been further issues with their new Facebook App…
Here’s a quick how-to video to show you how to fix it:
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thank you for this! so informative! My shopify store won’t connect to Facebook – it keeps saying that it it goes against their policies but i think it may be because it tried to set it up before connecting pixels because #nodieawhatiamdoing haha.
Is there a way i can connect the shopify store to my business partners personal fb page instead?
Depending on what you sell, your website may actually not pass Facebook’s T&C’s. I’d recommend reading up on those just to be sure. Sometimes they definitely make a mistake though (we had one client who sold horse riding pants, but any product shots that featured the model with a horse, got flagged in Facebook’s system for ‘selling livestock’.
You do need to connect the same account that you want to use for advertising. If you get really stuck, we may be able to offer you a one-off paid consulting session to help you sort it out. It can definitely be tricky that’s for sure!